AI SKILLERA

Refund & Cancellation Policy

Effective Date: October 2026 | Last Updated: October 2026

This Refund & Cancellation Policy (“Policy”) explains the conditions under which AI Skillera may accept, review, approve, and process cancellation or refund requests for paid workshops, courses, learning programmes, memberships, bundles, digital learning products, and other paid educational Services.

This Policy applies to purchases made through AI Skillera websites, registration pages, checkout pages, applications, payment links, or authorised payment channels.

This Policy should be read together with the AI Skillera Terms & Conditions and Privacy & Data Protection Policy, as well as any programme-specific refund or cancellation terms displayed before purchase.

Quick Summary

• Unless a particular product or offer states a different condition, eligible refund requests should normally be submitted within 72 hours of successful payment.
• The refund period is calculated from the date and time the transaction is successfully completed.
• Submitting a request within the applicable period does not automatically guarantee approval; eligibility will be assessed under this Policy and any product-specific terms.
• After the applicable refund period, purchases are generally non-refundable except where this Policy, a specific product term, or applicable law provides otherwise.
• Where a refund is approved, AI Skillera generally initiates the refund within 7 business days.
• Free workshops and complimentary sessions do not create a refund claim because no participation fee is charged.

1. Free Workshops and Complimentary Sessions

AI Skillera may offer free workshops, webinars, masterclasses, demonstrations, introductory sessions, or other learning events without an attendance fee.

Because no participation fee is charged for a free event, registration for such an event does not create a refund claim.

If AI Skillera postpones, reschedules, or cancels a free event, registered participants will be informed through the contact details available to us. Where reasonably practical, an alternative date or session may be offered.

Any paid course, programme, membership, bundle, mentorship, or other product promoted alongside a free workshop is a separate purchase and is governed by the terms applicable to that paid purchase.

2. Paid Purchases Covered by This Policy

This Policy may apply to paid AI Skillera Services including:

• Online courses and learning programmes
• Live training programmes and cohorts
• Paid workshops or masterclasses
• Memberships or subscription-based learning services
• Course bundles and packages
• Digital learning products and resources
• Mentorship or training services
• Other paid educational offerings made available by AI Skillera

The price, programme inclusions, access period, delivery format, payment schedule, and any special cancellation or refund conditions applicable to a purchase will be presented before or at the time of payment.

Unless otherwise stated, prices are displayed in Indian Rupees (INR). Applicable taxes, including GST where relevant, may be included in the displayed price or shown separately.

3. Standard Refund Window

For an eligible purchase, you may submit a refund request within 72 hours from the successful completion of payment.

The applicable time will be determined using transaction records maintained by AI Skillera or the relevant payment provider.

Submitting a request within the 72-hour period does not automatically mean that the refund will be approved. We may review the transaction, product terms, access status, usage, and applicable exclusions before making a decision.

If a specific product, promotional offer, checkout page, or written sales communication clearly provides a different refund condition, that specific condition may apply to the relevant purchase.

4. Requests Submitted After the Refund Window

After the standard 72-hour refund period has expired, a purchase will ordinarily be treated as non-refundable.

AI Skillera may nevertheless review requests involving duplicate payments, confirmed payment with failure to provide purchased access, material non-delivery attributable to AI Skillera, or other circumstances where a refund is appropriate or legally required.

Nothing in this Policy is intended to restrict any consumer right or remedy that cannot legally be excluded.

5. Circumstances Where a Refund May Be Approved

Subject to verification and applicable terms, AI Skillera may consider a refund in situations including:

Duplicate Payment

If the same purchase has been successfully charged more than once, the additional verified charge may be refunded.

Payment Completed but Access Not Provided

If payment is confirmed but AI Skillera is unable to provide the purchased Service due to an issue attributable to AI Skillera, we may provide access or, where appropriate, refund the affected payment.

Cancellation by AI Skillera

If AI Skillera cancels a paid programme and cannot reasonably provide an alternative session, programme, or replacement arrangement, an appropriate refund may be offered.

Material Non-Delivery

If a paid Service cannot reasonably be delivered as purchased because of circumstances within AI Skillera’s control, we may consider a full or proportionate refund depending on the circumstances.

Unauthorised Payment

If you believe a payment was made without your authorisation, please notify AI Skillera promptly and also contact your bank or payment provider.

Legal Requirement

A refund may be provided where required by applicable law or a competent authority.

6. Situations Generally Not Eligible for Refund

Unless otherwise required by applicable law or expressly stated for a particular product, the following situations are generally not eligible for a refund:

• A change of mind after the applicable refund period.
• Failure to attend a scheduled live session because of personal commitments, unless AI Skillera has expressly offered a cancellation, transfer, or rescheduling option.
• Failure to complete, participate in, or make use of a purchased course or programme.
• Dissatisfaction with personal career, employment, salary, business, income, or other individual outcomes. AI Skillera provides education and training and does not guarantee a particular professional or financial result.
• Bank, payment gateway, financing, currency conversion, or other third-party charges, except where required by law or caused by an error attributable to AI Skillera.
• Purchases made under an offer or promotional campaign that clearly states that the offer is non-refundable, subject to applicable law.
• Accounts suspended or terminated because of violations of AI Skillera Terms & Conditions, including unauthorised account sharing, redistribution of learning content, misuse of access, or unauthorised recording.
• Partial use of a programme where the applicable refund period has expired.

7. Cancellation Before a Programme Begins

If a paid programme has not yet started, you may submit a cancellation request within the applicable refund window.

Eligibility will be assessed under this Policy and any programme-specific cancellation terms displayed at the time of purchase.

Submitting a cancellation request does not itself cancel the payment or create an automatic entitlement to a refund. Cancellation and refund will take effect only after AI Skillera confirms the applicable request.

Where a programme offers a transfer or deferral instead of a refund, that option may be considered subject to availability and the applicable programme terms.

8. How to Submit a Refund or Cancellation Request

Refund or cancellation requests should be sent to AI Skillera using the contact details provided in this Policy or through any dedicated support/refund channel communicated for the relevant purchase.

To help us identify and review your transaction, please provide:

• Name used for the purchase
• Email address associated with the purchase
• Phone number associated with the purchase
• Order ID, transaction ID, or payment reference, if available
• Name of the course, workshop, programme, membership, or product
• Payment date and approximate payment time
• A brief explanation of the reason for the request

We may request additional information reasonably necessary to verify the transaction and assess the request.

9. Review of Refund Requests

AI Skillera will review refund requests using applicable purchase information, payment records, programme terms, account or access information where necessary, and the circumstances described in the request.

We aim to acknowledge refund requests within 2 business days.

Where reasonably possible, we aim to communicate the outcome within 7 business days. Complex cases, payment-provider verification, fraud checks, or other circumstances may require additional time.

Approval of a refund request is determined based on the applicable Policy and the facts of the individual transaction.

10. Refund Processing

Where a refund is approved, it will normally be initiated to the same payment method used for the original transaction.

Refunds are not ordinarily paid in cash or transferred to an unrelated bank account or payment method.

AI Skillera generally initiates approved refunds within 7 business days. The time required for the funds to appear in your account may depend on the payment gateway, bank, card issuer, UPI provider, wallet, or other financial institution.

For EMI, financing, or buy-now-pay-later purchases, the applicable lender or payment provider may have additional procedures. Charges imposed by such third parties may not be recoverable from AI Skillera.

Once a refund is processed, access to the relevant paid Service may be suspended or cancelled.

11. Payment Disputes and Chargebacks

If you believe there is an issue with a payment, we encourage you to contact AI Skillera first so that we can review the transaction and attempt to resolve the matter.

If a chargeback or payment dispute is initiated, access to the relevant paid Service may be temporarily restricted while the payment is reviewed.

Where a dispute involves suspected fraud, unauthorised access, misuse, or abuse, AI Skillera may take appropriate action under its Terms & Conditions and applicable law.

12. Transfers, Deferrals and Rescheduling

Where a particular programme offers a transfer, batch change, rescheduling, or deferral option, availability and conditions will depend on the programme, seat availability, schedule, and operational capacity.

A learner may request a transfer or deferral where such an option is offered, but approval is not automatic.

A paid seat, account, membership, or programme access may not be transferred to another person without prior written approval from AI Skillera.

Any approved transfer, rescheduling, or deferral may be subject to additional conditions communicated at the time of approval.

13. Changes to Programmes or Schedules

AI Skillera may occasionally modify programme schedules, trainers, session timings, learning formats, curriculum sequencing, tools, or other operational details where reasonably necessary.

Where a material change affects a purchased Service, we will make reasonable efforts to communicate the change and, where appropriate, provide a reasonable alternative.

A change that does not materially affect the purchased Service will not ordinarily create an automatic refund entitlement.

14. Promotional Offers and Special Terms

Certain offers may have special pricing, limited validity, minimum purchase requirements, seat restrictions, or specific cancellation/refund conditions.

Where a promotional offer expressly states that it is non-refundable or subject to a different refund condition, that condition will apply to the relevant purchase, subject to applicable law.

Promotional discounts, coupons, bonuses, free trials, complimentary sessions, and other promotional benefits have no independent cash value unless expressly stated otherwise.

15. Policy Updates

AI Skillera may update this Refund & Cancellation Policy from time to time to reflect changes in our programmes, payment processes, business practices, Services, or applicable legal requirements.

The version applicable at the time of purchase will generally govern that purchase, except where a later change is required by law.

Updated versions will be published through the relevant AI Skillera website or Service and will include the applicable last-updated date.

16. Contact for Refunds, Cancellations and Grievances

For refund requests, cancellation questions, payment-related concerns, or grievances, please contact:

AI Skillera

Legal/Business Entity: India Finance

Registered Office: CGK-142, DLF Capital Green, Shivaji Marg, Motinagar, New Delhi – 110015, India

General Enquiries: info@aiskillera.com

Support: support@aiskillera.com

Please include your transaction or order reference wherever possible so that we can identify the purchase promptly.

17. Governing Law

This Policy is governed by the laws of India, subject to any mandatory rights or remedies available to consumers under applicable law.

Subject to applicable law, disputes relating to this Policy or a purchase may be subject to the jurisdiction of the courts at New Delhi, India.

AI Skillera • Refund & Cancellation Policy • October 2026